Customer Satisfaction: Your satisfaction is our top priority. If you’re not completely happy with your order within 14 days of receiving it, please reach out to us at [email protected]. We’re here to help and will work to resolve any issues promptly.
Returns & Exchanges: We accept returns within 14 days of placing your order. To start the return process, please email [email protected], and our team will be happy to assist you. Kindly note that we cannot accept returns for items that have been opened, altered, or specially handled, including products requiring specific temperature conditions, due to the risk of degradation or contamination.
Return Eligibility:
- Incorrect Products: If you received the wrong product, we will cover the return shipping costs.
- Unsatisfactory Products: If you’re not satisfied with your purchase, return shipping costs will be your responsibility.
- Missing Products: If any items are missing from your order, we will cover the return shipping costs.
Return Process:
- Securely package the item(s) you wish to return.
- Ensure the item is in its original condition.
- Retain the original packaging.
- Initiate the return within 14 days of receiving the item.
- Ship the package to our warehouse at the following address:
STORAGE SERVIS, s.r.o
c/o UPVIT LTD
Ve Žlíbku 1800/77,
193 00 Praha 9 – Horní Počernice,
Czech Republic.
Refund Process:
Once we receive and verify the condition of the returned item, a refund will be processed within 5 business days.
You will be refunded the full cost of the returned item, including the original purchase amount.
Please note: Items that have been opened cannot be accepted for return.
We appreciate your understanding and are committed to providing a smooth and satisfying experience for every customer. If you have any questions or concerns, please feel free to reach out to us.